Privacy Policy (Macrocyclics)

Effective Date: February 19, 2026

Macrocyclics (“Macrocyclics,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit macrocyclics.com (the “Site”), create an account, place an order, request information, or otherwise interact with us.

1) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from transactions.

A. Information you provide to us

• Contact and inquiry information (e.g., name, email address, phone number, company, message content) when you submit a form, request information, or contact us.
• Account information if you register on the Site (e.g., name, email address, username, password).
• Order and fulfillment information when you purchase products (e.g., billing and shipping address, phone number, email, company name, order notes).

B. Information collected automatically

When you use the Site, we may automatically collect:

• Device and usage data (e.g., IP address, browser type, approximate location, pages viewed, time spent, referring/exit pages).
• Cookies and similar technologies to support Site functionality, analytics, and performance (including Google Analytics).

C. Payment information

Payments are processed through Authorize.Net. Payment card details are collected and processed by Authorize.Net and associated financial networks. We do not store full payment card numbers on our servers.

2) How We Use Your Information

We use information we collect for purposes such as:

• Providing and operating the Site (account login, shopping cart, checkout, order history).
• Processing orders (payment processing, order confirmation, shipping, returns, customer support).
• Responding to requests (quotes, technical questions, documentation requests, support inquiries).
• Internal CRM and business development: maintaining internal records of business contacts and communications and following up with people who request information or who we believe may be interested in connecting with Macrocyclics. This may include emailing you from a Macrocyclics representative.
• Analytics and improvement: understanding how the Site is used and improving content, performance, and user experience.
• Security and fraud prevention: protecting the Site, our customers, and our business.
• Legal and compliance: complying with applicable laws and enforcing our policies.

3) How We Disclose Information

We do not sell personal information. We also do not share personal information with third parties for their own independent marketing purposes.

However, we may disclose information in these limited situations:

A. Service providers and processors (to run the Site and fulfill orders)

We may share information with vendors that help us operate the Site and provide services, such as:

• Payment processing: Authorize.Net (to process payments).
• Shipping carriers: such as FedEx (to deliver orders and provide shipping services).
• Website hosting and infrastructure: such as WP Engine (hosting) and related IT service providers.
• Email delivery and routing: e.g., Mail SMTP and our email service through Outlook (to send transactional emails like order confirmations and respond to inquiries).
• Analytics: Google Analytics 4 (to understand Site usage and performance).

These providers are permitted to use information only to perform services for us (and as otherwise allowed by their own policies when acting as independent controllers—particularly for payment networks and analytics platforms).

B. Legal and safety

We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect rights, safety, and security (including investigating fraud).

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, information may be transferred as part of that transaction.

4) Cookies and Analytics

We use cookies and similar technologies to:

• keep the Site working (e.g., shopping cart and login sessions),
• remember preferences,
• measure Site performance and usage.

You can control cookies through your browser settings. If you disable cookies, some features (like cart/checkout or account login) may not function properly.

Google Analytics: You may be able to opt out of Google Analytics tracking using browser controls or Google’s opt-out mechanisms (where available).

5) Email, Marketing, and Opt-Out

We may send emails that are:

• Transactional (order confirmations, shipping notices, account-related messages), and/or
• Business communications related to your inquiry, your organization’s interests, or your relationship with Macrocyclics (internal CRM/business development follow-up).

6) Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders and provide services, maintain business records and internal CRM history, comply with legal, accounting, and tax requirements, and resolve disputes and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it is used.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Review the privacy policies of those sites before providing information.

9) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest version became effective. Continued use of the Site after changes means you accept the updated Policy.

10) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Macrocyclics
Email: info@macrocyclics.com
Website: macrocyclics.com